Return Policy
Clear return guidance for refined office furniture.
We want every STRIDEDESK order to arrive with the calm, professional experience expected from high-end office furniture. This policy explains how return requests are reviewed, what condition items must be in, and how to contact us before sending anything back.
Please email us before returning any item so our team can review the request.
Eligible STRIDEDESK office furniture orders ship in 3–5 business days.
Return requests must be reviewed before shipment back to us.
Office furniture is often large, carefully packed, and condition-sensitive. Please do not send an item back until STRIDEDESK has provided return instructions.
Return requests may be submitted within 30 days of delivery. Requests made after this period may not be eligible for approval.
Items must be unused, unassembled or carefully disassembled where applicable, free from damage, and returned with original packaging, parts, manuals, and accessories.
All returns require prior approval from STRIDEDESK. Items returned without authorization may be refused or delayed.
Approved refunds are processed after the returned item is received and inspected. Your bank or card provider may require additional time to post the refund.
How to start a return with STRIDEDESK.
A clear process helps protect the furniture, reduce delays, and make sure your request is reviewed accurately.
Email our support team.
Contact info@stridedesk.mom with your order details, item name, reason for return, and clear photos of the product and packaging.
Wait for return instructions.
Our team will review your request and provide next steps if the item is eligible. Please do not ship the item before approval.
Pack the furniture carefully.
Use original packaging whenever possible. Include all hardware, components, instructions, and protective materials to prevent damage in transit.
Inspection and refund review.
Once received, the item will be inspected. Approved refunds are issued to the original payment method, less any applicable deductions.
Furniture condition matters before a return can be approved.
Executive desks, conference tables, office chairs, reception desks, storage pieces, and lounge furniture must be returned in a condition that allows proper inspection and resale where applicable.
Report delivery concerns as soon as possible.
If your STRIDEDESK order arrives damaged, defective, incomplete, or incorrect, contact us promptly with photos of the item, packaging, shipping label, and any visible damage. This helps us review the issue and provide the most accurate next step.
Inspect your furniture and packaging when the shipment arrives.
Keep all packaging until the issue has been reviewed.
Do not assemble damaged items unless our team asks for additional information.
Contact info@stridedesk.mom with your order details and photos.
Common questions about STRIDEDESK returns.
These answers cover return approval, packaging, damaged furniture, refund timing, and shipping expectations for STRIDEDESK office furniture orders.
No. Please contact info@stridedesk.mom before sending anything back. Unauthorized returns may be refused, delayed, or returned to sender.
Return shipping, freight, handling, and restocking costs may be the customer’s responsibility unless the return is approved due to our error or an eligible product issue.
Contact us promptly with photos of the item, packaging, label, and damage. Keep all packaging until the review is complete so we can determine the right next step.
Eligible STRIDEDESK office furniture orders ship in 3–5 business days. Delivery timing after shipment may vary by location and carrier.
Contact STRIDEDESK before sending any office furniture back.
For return requests, damaged item reviews, missing parts, incorrect items, or order questions, reach our team with your order details and photos where applicable.
Emailinfo@stridedesk.mom
Phone7317629913
Address607 W Wood St Paris TN 38242
Shipping3–5 business days